Frequently Asked Questions

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
An email address is all you need to start the order process. We recommend that you register for a account so that you can start adding your favourite pieces to your wishlist and easily place an order.
I HAVE FORGOTTEN MY PASSWORD: WHAT SHOULD I DO?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
HOW DO I RECEIVE OUR EMAIL UPDATES?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Connect’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.
HOW DO I PLACE AN ORDER ON YOUR SITE?
Placing an order is easy in our online store. Here’s how:
Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
CAN I PLACE AN ORDER OVER THE PHONE?
Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone.
WHERE CAN I FIND SIZE & FIT ADVICE?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.
WHY IS OUT STORE PRICING SPECIAL?
Hear, you are shopping pieces from our luxury brands and partners around the globe, expertly curated for you by our team. Prices are determined by each our partner, therefore the price of the same item may vary depending on your location and where you order an item from.
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your shipping country from the ‘Location Preferences’ menu at the top right corner of our site.
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.
WHICH CURRENCIES CAN I SHOP IN?
The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
WILL MY PERSONAL DETAILS STAY SAFE?
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Privacy Policy.